Refunds and cancellations

1. Cancelling your plan

You can cancel at any time from your account in two clicks, or by emailing [email protected]. There are no cancellation fees.

• Monthly plans stop at the end of the month you've paid for. You won't be charged again.
• Yearly plans run to the end of the year you've paid for, then simply don't renew.

You keep full access until the end of the period you've paid for.

2. Your 14 day right to cancel

If you're a consumer, you can cancel within 14 days of first buying a plan and get a refund. The same applies within 14 days of a yearly plan renewing.

When you buy, you ask us to give you access straight away. So if you cancel within those 14 days, we'll refund what you paid minus a fair amount for the days you had access, worked out in proportion to your billing period.

Example: if you pay $664 for a yearly Round the clock plan and cancel after 4 days, we keep $7.28 for the 4 days you used and refund $656.72.

To cancel within 14 days, cancel in your account and email us, or just email [email protected] saying you want to cancel.

3. If something isn't right

If an employee doesn't work as described, or LazyLister has a fault, tell us. We'll try to fix it first. If we can't fix it within a reasonable time, we'll give you a refund or a price reduction, as UK consumer law requires. This doesn't affect your legal rights.

Please remember that AI results are drafts and estimates for you to review. A result you disagree with, such as a price suggestion, isn't a fault on its own.

4. Other refund requests

Outside the cases above, we don't normally refund part-used billing periods, because you keep access until the end of the period you've paid for. If something has gone wrong, get in touch anyway. We look at every request fairly.

5. Upgrades and downgrades

• Upgrading: you pay the difference for the rest of your billing period, and your bigger task allowance applies straight away.
• Downgrading: the change applies from the start of your next billing period. We don't refund the current period.

6. Price changes

If we change the price of your plan, we'll tell you at least 30 days before it applies. You can cancel before then without paying the new price.

7. How refunds are paid

Refunds go back to the card or payment method you used, within 14 days of us agreeing the refund. Your bank may take a few extra days to show it.

8. Before you dispute a charge

Charges appear on your bank statement as LAZYLISTER. If you don't recognise a payment or think something's wrong, please email us before contacting your bank. We reply within 3 working days, and it's almost always quicker to sort it together.

9. Contact us

Vinted Resells Ltd, [REGISTERED OFFICE ADDRESS]. Email [email protected]. See also our Terms of service and Privacy policy.